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Support Centre

Support Hours
Helpdesk standard support hours from 8am to 6pm Monday to Friday (Sydney time)
After hours for high priority issues: 6am - 8am and 6pm to midnight

General Support

Log General Support tickets during business Hours

Account Holder Portal

Log Billing & Security tickets &
Log After-Hours critical tickets
via the Portal

Benefits of logging tickets

Habitat3 uses online ticket logging for all support requests.

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We believe this allows us to provide the best possible support because by clients logging tickets we can:

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  • Ensure the highest priority tickets are attended to first

  • Ensure the security of your data because we can verify Account Holder identity quickly and efficiently

  • Share support tickets between support staff to ensure we provide the quickest possible response to your request

  • Document interactions to allow us to improve our service to you

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Once you have logged your ticket we welcome you to give us a call if you have any questions or would like to follow up.

 

Call 1300 550 941 to reach support.

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