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Cloud Operations Support Centre
Support Hours
Helpdesk standard support hours from 8am to 6pm Monday to Friday (Sydney time)
After hours for high priority issues: 6am - 8am and 6pm to midnight
Why we encourage the logging of tickets
Habitat3 uses online ticket logging for all support requests.
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We believe this allows us to provide the best possible support because by clients logging tickets we can:
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Ensure the highest priority tickets are attended to first
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Ensure the security of your data because we can verify Account Holder identity quickly and efficiently
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Share support tickets between support staff to ensure we provide the quickest possible response to your request
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Document interactions to allow us to improve our service to you
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Once you have logged your ticket we welcome you to give us a call if you have any questions or would like to follow up.
Call 1300 550 941 to reach support.
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