Support Helpdesk

8am to 6pm Monday to Friday (Sydney timezone)

After Hours - for high priority issues

Service Status and Alerts - learn more

All users are to submit general support requests via the General Request form

Account holders to submit billing and security related tickets via the secure Web Portal

Habitat3's secure web-portal allows account holders to make changes to their account including;

  • Adding user accounts

  • Removing user accounts

  • Changing usernames and passwords

  • Requesting backup restores

  • Requesting copies of data

  • Allowing access to servers for 3rd parties

  • Restricting access to servers


To request access to the
portal please email

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Habitat3 | 1300 550 941 |

Level 5, 20 Bond Street, Sydney, NSW 2000