Support Helpdesk

8am to 6pm Monday to Friday (Sydney timezone)

After Hours - for high priority issues

Free Service Review

We would love to talk with you about our service to ensure it is meeting your needs and exceeding your expectations.


Please request an appointment with one of our senior client service consultants - we look forward to talking with you soon.

General support


Submit general support tickets with our helpdesk, including:

  • software updates

  • email setup & issues

  • user has been locked out

  • server access issues 

Account holder support


Submit billing & security tickets via the web portal, including;

  • add/remove user accounts

  • allow 3rd party server access

  • request backup restores & data copies

  • change user accounts & passwords

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Approved Anti-Virus

To ensure the best possible security we recommend one of the following AntiVirus products for your PCs, mobiles and tablets when connecting to Habitat3.

i360 Cyber Security

EMSI-Soft AntiVirus

McAfee AntiVirus Plus

Norton AntiVirus Plus

Kaspersky AntiVirus

Bitdefender AntiVirus

Webroot SecureAnywhere

Trend Micro AntiVirus+

ESET NOD32 AntiVirus

Sophos AntiVirus

Phone: 1300 550 941 

Address: Level 5, 20 Bond Street, Sydney, NSW 2000 

Contact:    Sales   |   Client Services & Accounts   |   Support