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Support Centre

Support Hours
Helpdesk open from 8am to 6pm Monday to Friday (Sydney time)
After hours for high priority issues: 6am - 8am and 6pm to midnight

Client Knowledge Base
Learn more about how to use the services we offer
and fast track your Habitat3 support request

General Support

Log General Support tickets during business Hours

Account Holder Portal

Log Billing & Security tickets &
Log After-Hours critical tickets
via the Portal

Client Knowledge Base

Get the most from Habitat3 Support
Learn more about;
General Support Requests
Account Holder Portal
How to phone Habitat3 support
Service Reviews
Cyber Security

Using Account Holder Portal
 

Habitat3 Support - Getting Started
 

Check your Internet speed
 

Share Screen with Habitat3
 

Client Knowledge Base

Benefits of logging tickets

Habitat3 uses online ticket logging for all support requests.

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We believe this allows us to provide the best possible support because by clients logging tickets we can:

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  • Ensure the highest priority tickets are attended to first

  • Ensure the security of your data because we can verify Account Holder identity quickly and efficiently

  • Share support tickets between support staff to ensure we provide the quickest possible response to your request

  • Document interactions to allow us to improve our service to you

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Once you have logged your ticket we welcome you to give us a call if you have any questions or would like to follow up.

 

Call 1300 550 941 to reach support.

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