8am to 6pm Monday to Friday (Sydney timezone)

After Hours - for high priority issues

General Requests

General support

 

Submit general support tickets with our helpdesk, including:

  • software updates

  • email setup & issues

  • user has been locked out

  • server access issues 

  • general technical support

Account Holder Portal

Account holder support

 

Submit billing & security tickets via the web portal, including;

  • add/remove user accounts

  • allow 3rd party server access

  • request backup restores & data copies

  • change user accounts & passwords

Free Service Review

We would love to talk with you about our service to ensure it is meeting your needs and exceeding your expectations.

 

Please request an appointment with one of our senior client service consultants - we look forward to talking with you soon.

Quick Links

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Benefits of logging tickets

Habitat3 uses online ticket logging for all support requests.

We believe this allows us to provide the best possible support because by clients logging tickets we can:

  • Ensure the highest priority tickets are attended to first

  • Ensure the security of your data because we can verify Account Holder identity quickly and efficiently

  • Share support tickets between support staff to ensure we provide the quickest possible response to your request

  • Document interactions to allow us to improve our service to you

Once you have logged your ticket we welcome you to give us a call if you have any questions or would like to follow up.

 

Call 1300 550 941 to reach support.

Cyber Security Check

To ensure the best possible security we recommend one of the following AntiVirus products for your PCs, mobiles and tablets when connecting to Habitat3.

The i360 Cyber Security service
 

or

EMSI-Soft AntiVirus

McAfee AntiVirus Plus

Norton AntiVirus Plus

Kaspersky AntiVirus

Bitdefender AntiVirus

Webroot SecureAnywhere

Trend Micro AntiVirus+

ESET NOD32 AntiVirus

Sophos AntiVirus