8am to 6pm Monday to Friday (Sydney timezone)
After Hours - for high priority issues
Submit general support tickets with our helpdesk, including:
email setup & issues
user has been locked out
server access issues
general technical support
Account Holder Portal
Account holder support
Submit requests via our password protected portal including;
add/remove user accounts
allow 3rd party server access
request backup restores & data copies
change user accounts & passwords
Free Service Review
We would love to talk with you about our service to ensure it is meeting your needs and exceeding your expectations.
Please request an appointment with one of our senior client service consultants - we look forward to talking with you soon.
Benefits of logging tickets
Habitat3 uses online ticket logging for all support requests.
We believe this allows us to provide the best possible support because by clients logging tickets we can:
Ensure the highest priority tickets are attended to first
Ensure the security of your data because we can verify Account Holder identity quickly and efficiently
Share support tickets between support staff to ensure we provide the quickest possible response to your request
Document interactions to allow us to improve our service to you
Once you have logged your ticket we welcome you to give us a call if you have any questions or would like to follow up.
Call 1300 550 941 to reach support.
Cyber Security Check
To ensure your PC based security software is protecting your Habitat3 access points the following security services (or software) are recommended.
McAfee AntiVirus Plus
Norton AntiVirus Plus
Trend Micro AntiVirus+
ESET NOD32 AntiVirus