Support Helpdesk

8am to 6pm Monday to Friday (Sydney timezone)

After Hours - for high priority issues

Current Alerts

None

Previous Alerts

Australia Wide Internet issues causing slow access to Habitat3

26/9/2019

We have been made aware that certain Internet Service Providers (ISPs) are experiencing issues with upstream parts of their networks which is slowing down access to our services.

Although web-browsing may be normal the access to more Internet intensive services like hosted servers could be impacted.

We believe TPG is most affected but as TPG has advised that the issue relates to a third party carrier then Telstra/NBNco may be at the core of the problem. 

This is the link to TPGs announcement of the issue 
https://www.tpg.com.au/servicestatus.php?category=36&timeframe=now

As you can see they are saying that the problem should be rectified by 4pm today.

Unfortunately we are unable to improve the speed of access to our systems due to the ISP issues but we are monitoring the announcements from TPG and other providers and of course responding to any service requests submitted by our clients.

 

Continue to log your support request
 

1300 550 941 

Level 5, 20 Bond Street, Sydney, NSW 2000   |   155 Varsity Parade, Varsity Lakes, QLD 4227
 

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