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8am to 6pm Monday to Friday (Sydney timezone)
After Hours - for high priority issues
8am to 6pm Monday to Friday (Sydney timezone)
After Hours - for high priority issues
Australian Cloud Specialists
Support Helpdesk
8am to 6pm Monday to Friday (Sydney timezone)
After Hours - for high priority issues
Current Alerts
None
Previous Alerts
Australia Wide Internet issues causing slow access to Habitat3
26/9/2019
We have been made aware that certain Internet Service Providers (ISPs) are experiencing issues with upstream parts of their networks which is slowing down access to our services.
Although web-browsing may be normal the access to more Internet intensive services like hosted servers could be impacted.
We believe TPG is most affected but as TPG has advised that the issue relates to a third party carrier then Telstra/NBNco may be at the core of the problem.
This is the link to TPGs announcement of the issue
https://www.tpg.com.au/servicestatus.php?category=36&timeframe=now
As you can see they are saying that the problem should be rectified by 4pm today.
Unfortunately we are unable to improve the speed of access to our systems due to the ISP issues but we are monitoring the announcements from TPG and other providers and of course responding to any service requests submitted by our clients.
Continue to log your support request
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